Comprehensive Deposit Policy

Sr.No	Particulars
1	Comprehensive Deposit Policy

Bank's Cheque Collection Policy

S No.	Notice Name
1	Bank’s Cheque Collection Policy

Fair Practice Code for Lenders

Sr.No	Particulars
1	Fair Practice Code for Lenders

Integrated Banking Ombudsman Scheme

Sr.No	Particulars
1	Integrated Banking Ombudsman Scheme

Banks Compensation Policy

Sr.No	Particulars
1	Banks Compensation Policy

BCSBI Codes

We are a member of the Banking Codes and Standards Board of India (BCSBI). We are pleased to advise that we are in the process of operationalising our adherence to the codes as prescribed by BCSBI.

Bank has adopted the codes prescribed by BCSBI. However the commitment in the codes will be applicable only in respect of all the products launched by our bank.

To refer to the code, Please use given links.

Sr.No	Particulars
1	BCSBI Code of Banks Commitment to Micro & Small Enterprises

Collection of Dues and Recovery Policy

Sr.No	Particulars
1	Collection of Dues and Recovery Policy

BCSBI Codes

We are a member of the Banking Codes and Standards Board of India (BCSBI). We are pleased to advise that we are in the process of operationalising our adherence to the codes as prescribed by BCSBI.

Bank has adopted the codes prescribed by BCSBI. However the commitment in the codes will be applicable only in respect of all the products launched by our bank.

To refer to the code, Please use given links.

Sr.No	Particulars
1	BCSBI Code of Commitment to Customers

Policy for Customer Grievances

Sr.No	Particulars
1	Policy for Customer Grievances

Customer Protection – limiting liability of Customers in unauthorized electronic banking transactions

Sr.No	Particulars
1	Customer Protection – Limiting liability of customers in unauthorised electronic Banking Transactions

IMPS (Immediate Payment System)

Transfer funds on real time basis!

A robust payment system specially designed to economically enable you to transfer your funds to the beneficiary’s account in the real-time offering, a secure and instant 24´7 interbank electronic fund transfer at your service. You can access these services across multiple channels through, IM Banking [or CosmoNet] via Mobile or Computer throughout the year including, Sundays and Bank holidays.

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NEFT (National Electronic Fund Transfer)

Small transfers or big We got you covered!

An established and centralized electronic payment system (maintained by RBI) that facilitates an efficient, secure, cost-effective, reliable, and expeditious system of direct one-to-one funds transfer and clearing in the banking sector across India.

NEFT enables you to electronically transfer funds from any bank branch to any individual with an account with any other bank branch in the country. The objective is to relieve the stress on the existing paper-based fund's transfer and clearing system.

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RTGS (Real Time Gross Settlement)

Rapid and reliable payment system!

A special fund transfer system where there is a continuous and real-time settlement of fund transfers, individually on a transaction-by-transaction basis. Real-time means that instructions are processed as soon as they are received, whereas gross settlement means that individual funds transfer instructions are settled.

It is a fund mechanism that enables you to transfer money/ securities instantly (in real-time). Once processed, real-time gross settlement payments are final and irrevocable.

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Policy regarding resolution of COVID 19 related stress of Individuals and Small Businesses

S No.	Notice Name
1	Policy regarding resolution of COVID 19 related stress of Individuals and Small Businesses

Policy regarding resolution of COVID 19 related stress of Micro, Small & Medium Enterprises

S No.	Notice Name
1	Policy regarding resolution of COVID 19 related stress of Micro, Small & Medium Enterprises

Statutory Auditors Appointment Procedure

S No.	Notice Name
14	Statutory Auditor’s Appointment Procedure

Safe Deposit Vaults (Lockers)

It is an ancillary service offered by the Bank which gives our customers a completely secured facility for safekeeping valuable items, confidential documents and other valuables against from any unfortunate incident.

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